Earthlife Expeditions has been awarded travellers’ choice in Tanzania safari for the year 2020 by TripAdvisor, the largest online travel site, recording nearly 300 million unique visitors in July 2016.
This is the first time Earthlife Expeditions has received this accolade.
“We are proud to be recognized with this award, which speaks on the endless efforts we’ve made over the past years to deliver quality Tanzania safari tours that meet our customers’ expectations.
“We thank our team of —tour guides, safari consultants, booking and reservation, finance & operations, marketing & customer relations and the technical folks, we couldn’t do this without them”
Deo Japhet, Managing Director and the founder of Earthlife Expeditions.
On the same note, Deo expressed his gratitude to Earthlife Expeditions customers who he believes have had invaluable support to the company striving to provide top-notch Tanzania safaris since it was found in almost a decade now.
“I and my team would like to dedicate this award to all our customers who have been a part of Earthlife Expeditions family since day one. Our business has prospered thanks to the word of mouth from our past customers who have always referred their friends and families to us, we couldn’t be more grateful”
But how did Earthlife Expeditions went on to become among the most respected tour companies in the country from just a small start-up in 2012? In this article, I’ll break down the game-changing advantages Earthlife have had that have well set them from the rest.
And of course, these are the exact things you should look for, in the tour operator whenever you think of visiting Tanzania for your African safari.
1. 24/7 Support at all phases of their customers’ trips
Most businesses have a reputation of supporting their customer mainly during pre-booking and turn into a completely different beast after the wallet has been opened for them.
In this case, Earthlife Expeditions has excelled, they won’t leave their customers alone, not even after service.
Look, a good tour operator is the one who is happy to help its customers before they even touch the ground in Tanzania —helping them find the best flights and accommodations, assisting them with customizing their itineraries in a way that they match their style and budget perfectly.
And the support doesn’t end there, no!
Once guests are here, Earthlife expeditions are always with them every step of the way with their knowledgeable bilingual staff who can make recommendations and decisions to enhance guests’ experience in their Tanzania safari.
The folks from Earthlife Expeditions are always available if you have a question, concern, or emergency, anything!
2. The unbeatable local knowledge from the country’s best guides.
As we all know, local knowledge is key. Understanding this, Earthlife boasts arguably the best guides in the country.
The thing is, guides are the people who act as the critical link between the guest and the safari experience. They can either make or break the guests’ experience in their safari in Tanzania.
All visitors want an overall good experience and a trip to remember. To achieve that, they need great guides.
Being a tour guide himself for about 20 years before founding Earthlife Expeditions, Deo knows what it means to have a knowledgeable tour guide on any Tanzania safari trip.
For that reason, he took the matter into his own hands and went on to recruit among the finest guides in the country.
In the same fashion, these guys have been crucial in making the company among the respected Tanzania safari brands in this country.
Alongside the safari guides, other staff from Earthlife Expeditions in tour consultation capacity have acquired a wealth of experience advising different travellers from the world all over,—they know the best parks, the best places to visit in those safari parks, best time and perfect accommodations, everything needed for a quality safari.
“Nothing satisfies me and my team like being able to customize tours around our customers’ unique wants and needs—being successful in building itineraries that meet our guests’ budget and style while satisfying their safari fantasies always put a smile on our faces”
Stresses Deo as I ask him what delights him most in his work.
3. Striving to protect its hard-earned reputation
Earthlife Expeditions knows that underperforming any of their services would jeopardize its business.
With the effort they have put in for years to ensure the service is always at its best, they’re not ready to blow the reputation they have earned for themselves. They’re going to protect it at any cost.
And truly, Earthlife Expedition reputation can be justified by the remarkable achievements they have achieved due to their good work in delivering Tanzania safari vacations that satisfy customers.
The positive testimonials in Earthlife Expeditions website show how hard they’ve always tried to assure that their reputation is always spot on.
However, the website’s reviews may not tell the whole story. And this is not only by Earthlife, but same also applies to all other companies out there.
Look, customer testimonials on the company’s website are one thing, but it’s also very important to check testimonials from reliable third-party review sites. There is where Earthlife Expeditions reputation can be well measured, in the independent sites like;
4. Emphasis on safari vehicles’ maintenance.
If you’d ask me what is among the most unpleasant situations during a safari, I am positive among my answers ‘breakdown’ would be there among others at the very top.
While Earthlife understands breakdowns are unavoidable, that does not make them complacent, they know exactly that there is a way to reduce them…that is proper maintenance.
As we all know, any safari vehicle, new or old can get a breakdown, well, age is no guide to the reliability, you know.
However, it helps when the vehicle is not too old.
With Earthlife Expeditions, 6 among their 20 vehicles are the oldest. The rest have been refurbished for safari uses in less than 6 years.
What’s more, Earthlife has its own garage, designated for maintaining their vehicles and for conducting a full checkup after every trip.
However, there are more about Earthlife Expeditions safari vehicles;
- They use their own cars, hence you’re not going to get charged unreasonably huge prices resulted from extra costs of hiring safari vehicles from a third party.
- For comfortable and safe game drives, their 4WD Toyota Land Cruisers have lots of leg space and can take up to 6 guests.
- Pop-up roof, ideal for wildlife viewing during a Tanzania safari
- Unlike most other companies, they have no game drive mileage or hours limit.
- The vehicles are fitted with HF long-range radios for easy communication.
- The vehicles are fully equipped with first aid kits, fridges, as well as binoculars and bean bags for camera support.
I think that is how an operator needs to handle the vehicles department. If anything—don’t settle for anything less.
5. Liability insurance
Most tour operators have this misconception that liability insurance should only be for certain industries, maybe manufacturing, constructions, etc.
In other words, they think there are industries that people engaged in are more likely to face injuries and accidents on the operations. In my opinion, this is all wrong.
While it is important that each operator should strive to make everything in order so that the risks get reduced to the minimum, the power of liability insurance should never be underestimated.
Look, unplanned happens, that is natural and no one is going to hide away from this, like who knows what is going to happen in the next Tanzania safari trip?
In this case, though, Earthlife Expeditions has a liability insurance cover, worthy a million dollars
That has well set them from the rest
6. Strict health safety measures & secure payments
Earthlife Expeditions knows exactly how things may turn against very quickly if in any anyway, their guests are going to be exposed to unwarranted health and money risks.
To tackle any health emergency, Earthlife Expeditions are the members of AMREF Flying Doctors. And in Tanzania safaris during this pandemic, they have consistently adhered to the regulations set by National Standard operating procedures for managing Covid–19.
On the payments side, they have given their customers a luxury to choose from their preferred methods, from;
- Master Card
- Wire transfer
- To cash options.
That way, customers can choose what works best for them.
It is important for the tour operators to comply with the regulations and guidance of the destinations they’re working on.
While this shows their seriousness and commitment to the business, they also help to create a feeling of confidence for their travellers. They know and really think that they’re dealing with someone who is serious when they came across a fully complying company.
To conduct Safaris in Tanzania safely, Earthlife expeditions comply with all the industry watchdogs and as a result, they’ve;
- Certificate of Incorporation
- Tax Pay Identity Number
- Tanzanian Tour Companies with Tourism License (Tala)
- Tanzania Tour Guides Association
- Tanzania Association of Tour Operators
- VAT Registration Number (VAT)
The last word
Following the great work Earthlife Expeditions have put in providing awesome Tanzania safari tours, accolades have been following a year after another.
In the last year (2019) for example, Earthlife Expeditions was awarded 2nd best upcoming tour operator by Tanzania National Parks Authority.
Elsewhere online, they’ve been awarded a TripAdvisor Certificate of Excellence every year since, 2017— Consistency.
Additionally, SafariBookings rates Earthlife Expeditions at 4.9 stars, out of five.
“I started Earthlife expeditions in 2012 after being a tour guide for nearly 20 years. In my guiding experience, I realized the power of customizing holiday trips around travellers’ interests, styles and budgets. I also learnt that not every holiday itinerary that will give one customer unforgettable experience will also give the same level of satisfaction to another customer, for that reason, our tours are all customized to meet our guests travel style”